Be prepared for your flight.

Baggage allowance

This is normally 20kg (44lbs) for each person, but may vary depending on the airline. Check your tickets for details.

Baggage weighing more than the baggage allowance will be subject to a charge payable at check-in.

Single items of luggage weighing over 32kg will not be accepted by the airline.

A passenger can take on the aircraft one small piece of hand luggage weighing less than 5kg (11lbs), with a maximum size of 45x35x20cm.

Infants under the age of 2 on the date of their return flight have no baggage allowance.

Flight delays

We believe it is our responsibility to look after you if your outbound or return charter flight is delayed for reasons other than Force Majeure (i.e unusual or unforeseeable circumstances beyond our control, resulting in events that we could not have avoided even if we had taken every possible care. Such circumstances include (but are not limited to) war, threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions).

We will keep you informed, and we will provide light refreshments for a delay of between 3 and 4 hours, depending on airport facilities.

If the delay is between 4 and 8 hours we will provide a meal, or vouchers for a meal.

For a delay of between 8 and 12 hours, we will provide overnight accommodation, if this is necessary and possible.

In the event that any flight delay exceeds 5 hours, you are entitled to cancel your flight and receive reimbursement of the cost of the flight element only (you should note that this is not a right to reimbursement of the full holiday cost unless the “if we change or cancel your holiday” section, in relation to cancellation, applies). Arrangements for meals and drinks on All Inclusive holidays apply only to your hotel.

Flight delay insurance

Our travel insurance policy includes compensation for major delays.

You can buy this insurance when you book your holiday.

The benefits payable are in addition to the flight delay refreshment and accommodation policy described above.

If you do not take out Island Cruises’ insurance, you should check that your chosen policy offers equivalent cover.

You must send travel delay claims to your insurance company. You can obtain details of the flight delay from the airline.

Pregnancy

If you are pregnant you should check with your doctor that it is safe for you to travel.

If you are more than 28 weeks pregnant at the time of your return flight, airlines insist on a medical certificate stating that you are fit to fly.

If you are more than 34 weeks pregnant at the time of your return flight, they will refuse to carry you.

Please check your travel insurance policy for any restrictions that apply to travelling whilst pregnant.

Deep vein Thrombosis

Travel involving prolonged immobility can cause deep vein thrombosis (DVT).

This occurs when a blood clot forms, usually in the lower leg.

It is a serious medical condition, and needs treatment with blood thinning drugs or anticoagulants to prevent clots breaking off from the DVT and travelling to the lungs, causing significant illness and, on rare occasions, death.

The risk of deep vein thrombosis occurring while travelling by air is extremely low. However, you can take precautions to further reduce the risk.

Who is most at risk from DVT?

People with a history of thrombosis, women taking an oral contraceptive pill or who are pregnant, those recently hospitalised, smokers, the obese, some patients with congestive heart failure and people with malignant disease. Dehydration may exacerbate the problem.

What can I do to reduce the risk?

Exercise your feet and legs from time to time, or walk around if that is possible. Elastic stockings may be helpful. Drink plenty of non-alcoholic liquids to prevent dehydration. See you doctor if you believe you might be particularly prone to DVT.

Medical conditions

If you have a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must be cleared for travel by the airline and may require a Fitness to Fly Certificate from your GP.

All requests for medical clearance must be submitted to First Choice Airways at least 4 working days before the date of departure.

NB: Conditions which require medical clearance include respiratory, coronary or infectious illness.

Disorderly behaviour

The Captain has authority over the aircraft and passengers at all times when they are boarding or on board.

He/she may prevent you from travelling if you are considered unfit to do so, or if you pose a danger to the aircraft or passengers.

The Captain will exercise this right if, for example, you are found to be drunk before or after boarding, if you smoke on board or use threatening, abusive or insulting words or behaviour.

In those circumstances, we or the airline, at our reasonable discretion, may terminate your holiday, and we will not be responsible for completing your holiday arrangements.

Island Cruises and the airline will also not be liable for any refund, compensation or other costs you may have to pay.

We may also seek compensation from you for any losses caused by your behaviour (e.g. the cost of diverting an aircraft).

Disruption on board an aircraft is a criminal offence, and you may be prosecuted.

Alcohol on board

You are not allowed to drink your own alcohol on a flight, whether you bought it on board, on holiday or in the UK.

Non-smoking flights

There is a non-smoking policy on all of our flights.

Airline codes

Airline codes relate to the following airlines:
AEA - Air Europa,   BA – British Airways,   FCA – First Choice Airways,
FUA – Futura,   IWD – Iberwold,    JKK – Spanair,
LTE – LTE International,  TCX – Thomas Cook Airlines, TPY – Trans Provincial Airlines.

Some flights may be operated on behalf of First Choice Airways by Skyservice Airlines.